Thank you very much to the staff at Moore Music. Once again, I came out of the shop completely satisfied with an excellent deal. I will most assuredly be back as the atmosphere and the folks that work there always make it an awesome experience. Again, thank you very much! Sincerely,
Killer amp. Great price. Super fast service. Arrived safely. Great communication. Couldn’t ask for Moore! LOL! Thank you!!!
SO ... after factory closing pushed the delivery of my S2 to ... well, who knows when ... I decided to make an offer on a core from Moore Music (Moore Guitars, Indiana). Rob had already offered to "swap" my money out for another guitar in stock if I was tired of waiting (and I was ... but really was resigned to waiting it out until covid-19 hit)
Made an offer, Rob was great, we made a deal after a little back and forth ... but then we ran into a little hiccup with the deal ... just something unforeseen, and I'm not going into details here, but, I wanted to Post that throughout the whole thing Rob was pleasant, upfront, straightforward and professional.
And the most important part, there came a time when he had to choose to give-in a little to the customer to resolve the situation, or tell me that no, he was going to stand hard with his decision (and he would have been well within his rights to do so). He made the choice to meet me more than half-way to resolve the situation.
I truly appreciate it. I would not hesitate to recommend anyone to Moore Music. You don't often run into businesses that are willing to do what is in the best interest of their customer; Rob was and did. (They say that on their website ... but doesn't everybody??)
Thank you, Rob ... and now I can't wait for my beauty to come. Violet Smokeburst Cu24-08 . Pics will follow once it gets here.
I just wanted to give Rob his props here, as I would surely come to rant if I felt I was done wrong by someone ... want to be equally quick to recognize good people :)
Considering everything going on in our world right now, buying an expensive guitar online is generally not ideal. Moore Guitars made it ideal for me. I spent multiple phone conversations with Ed talking about different purchasing options and not only did he give me his patience, he did a great job breaking everything down for me. When I decided to make the purchase, Cory sealed the deal showing me respect and transparency with the stores discount at the time. Now I have a beautiful Moore Guitars PRS Wood Library model! I couldn’t be happier. Thank you both for your fantastic customer service. Moore Guitars is now on my hot list of music stores!!
Thank you Moore Music, more specifically Cory, for making my recent online purchase hands down the smoothest, and easiest online transaction I have ever completed. I knew exactly what I wanted going into the deal, but thanks to Cory's effort, I was able to purchase a guitar I never thought I would be able to own! I look forward to future business.
I have purchased a good number of guitars and amps from a fair number of online sellers. There is always the underlying fear that the instrument won't be as advertised or that you could get ripped off, etc. We have all been there.
But from my very first contact with Moore (Rob), the process was the absolute best I have ever encountered. Total customer focus, incredibly good value and pricing. Pro instrument setup included... (who does that these days?) and crazy fast delivery. I got much more than a new guitar. I have a new and trustworthy source for my needs going forward. Thank you Rob, thank you Moore..Total satisfaction here!
Rob at Moore Guitars delivered the BEST Customer Service I've seen from any Vendor in years. I tried to shop with two of the biggest names in Music Gear for months prior to hooking up with Moore Guitars. Not only did they provide me better, faster and friendlier service, they also beat everyone's price that I had spoken with prior. I was almost ready to give up on my purchase but Rob showed me that there are businesses that still put the Customer First and back it with superior business practices. Thanks for a great experience.
I was looking for this custom shop gibson sg. My local store had just sold the one they had so i was on the Internet hunt when the only store i could find it at was Moore Guitars. What a gem of a guitar store. Talked to Rob Arnold who was very knowledgeable about guitar i wanted. He even called me back to let me know pickguard had tiny scratches in it because they let some one try it out. Imagine that they let you try it out before you buy it. My kinda store! Got a great price on guitar and tiny scratches were nothing. Guitar was set up perfectly when i got it next and actually in tune. They have really good and informative youtube video's on there products they sell and some great jam session with people like paul Reed smith. Great selection of Gibson,paul reed smith and mesa boogie stuff. Many more brands also. They really have a tight group of people working there. Hoping they have a cool event there soon so i can take a road trip and hang out at store. First class service. Best guitar buying experience i have ever had. Will definitely be doing buisness with them in the future and highly recommend to anyone for your musical needs. Five stars all the way!
I've heard about Moore Music's service for years now, seen the ads, the emails and the YouTube videos, and always thought they might be a great place to buy a higher end guitar. I finally had the chance to put their service to the test last week, and connected with the guys on three separate platforms to find the "sound in my head" I'd been after. They did not recommend the most expensive instrument, nor the brand new product, but sent me to a beautiful guitar they had on clearance, a little less than I intended to spend.
Well, they nailed it. My Breedlove arrived today, and it is EXACTLY the guitar I wanted. As anyone who shops for instruments online will tell you, it isn't the norm to find such a perfect fit out of the box, but Brett and Rob took the time to understand what I was after.
This was a top-notch experience beginning to end. Thank you!
just recieved my Breedlove Legacy Jumbo, Wow what a guitar, beautiful, killer sound ,excellent set up with my prefred strings. Rob was great to deal with,worked with me on the price, fast shipping. I could't be Moore pleased (not a typo). Superb customer service. I will be telling my fellow musicians about Moore Music, Thank you to Rob and your staff.
Paul from New York.